When emailing:
- Always include the project ID (copy the browser address)
- Please provide a screenshot to help us better understand your question
- Keep helpdesk@researchautomators.com on CC for follow-up questions.
Existing customers
Helpdesk
We are happy to assist you via email at helpdesk@researchautomators.com.
Documentation:
Via your login, you’ll find a help button:
- Documentation – 200+ pages of detailed documentation
- Video instructions – Simple instructional videos for those who are new
- AI-helper – An AI chatbot that answers your questions based on the documentation
Urgent questions?
If you have urgent questions, please call +46 (8) 556 93 650 (Minimum charge 1 hour).
Complex questions?
For more complex questions, please schedule a video meeting here.
What is included in the support?
The support includes help with describing the functions that are included in your license. Your license agreement includes a specific number of support hours per month or quarter. We also help to describe error messages and troubleshoot technical problems.
What is not included in the support?
- Setup of surveys, reports and demos.
- Development and support of custom scripts & CSS
- Review and customization of procurement documents, contracts or RFIs.
- Integration support with external systems (CRM, BI, HR systems etc.).
- Participation in meetings with clients/end customers
The above we are however happy to help with as an additional service if time permits – please feel free to ask us!
System status
Stay updated and subscribe here: status.researchautomators.se.
Video meeting
Schedule a video meeting
Calendar not loading? Open the booking page or email info@researchautomators.com.